Accommodation Cancellation Policy For 2020/21

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In keeping with the constantly-changing current situation, we have reviewed our cancellation policy for students who have signed their tenancy agreement for the 2020/21 academic year.

Our revised cancellation policy now states that students are eligible to be released from their tenancy agreements if:

The students’ offer of a place at their preferred University / Higher Education institution is withdrawn as a result of them not achieving the required entry grades
They have surpassed their required entry grade and choose to go to a different University, or
They have extenuating circumstances that prevent them from taking their place at University.

In order to meet the criteria, students will need to provide Collegiate one of the following:

To provide a written rejection letter from the University/Higher Education Institute
To provide a copy of the acceptance letter from the new university
Evidence as to why they cannot take their place.

This policy change is designed to protect those who may be forced to cancel their plans to study in the UK due to the potential travel restrictions, a visa issue or a non-acceptance at the university. Upcoming international travel policies may vary from country to country.

We remind students that have booked or would like to book with us, that they have 15 days from making their booking to sign the tenancy agreement. The £100 Reservation Rent is fully refundable if the booking is cancelled within this period. Once the tenancy agreement has been signed, the Reservation Rent will be held until the first rental payment falls due under your tenancy agreement and will be offset against the amount to be paid.

This policy will be in place for the 2020/21 academic year. To view our full cancellation policy document, click here for England and Wales or click here for Scotland.

To contact Collegiate regarding any questions about the upcoming academic year write an email to tenants@collegiate-ac.com. You can also follow us on Twitter @collegiate_uk, Facebook (Collegiate AC) or on Instagram @collegiateac.

For more information about studying in the UK as an international student, we have created a page specifically for those who would like advice, guides and testimonials from past students. Our articles cover everything from healthcare, to financial help, to homeware offers to get students started in their new accommodation. There’s also a list of essential things you need to do when you first arrive in the UK. Click here for our advice for International Students, or head over to our Frequently Asked Questions for more information.